FAQs

 

-SHIPPING AND TRACKING

 

1. WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.

 

2. HOW LONG DOES SHIPPING TAKE?

We source our inventory from several Fashion & jewelry designers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.

 

3.LOST STOLEN OR UNDELIVERED PACKAGES

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

 

4.ORDERS WITH INCORRECT ADDRESS INFORMATION

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

 

5. WHERE DO YOUR PRODUCTS SHIP FROM?

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

 

6. WHAT COUNTRIES DO YOU SHIP TO?

The Fashion Cocktail ships to the United States, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand!

7. WILL THERE BE DUTIES/TAXES ON MY PACKAGE?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

 

8. BACKORDERS

Sometimes an item is so popular it gets snagged up before we know it! Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients!
If the item is backordered longer than two weeks, a refund can be issued upon request to contact@thefashioncocktail.com.

 

-RETURNS/EXCHANGES

1. WHAT IS YOUR REFUND POLICY?

We love what we do and we want you to love your items! Brand new unworn, with no visible wear, smells, or animal hair may be returned within 30 days after arrival for store credit TFC Dollars ONLY, no refunds.
Please note all shipping costs are non-refundable and customers are responsible for return shipping.
Our policy lasts 30 days. If 30 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind.
To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a store credit of the amount of the item at the time of purchase minus shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year! All denied returns or returns received after 30 days will be donated to charity.

 

2. HOW DO I RETURN MY ORDER?

To return, please Contact at Contact@thefashioncocktail.com
Your order number must be notated in the package.
Customers are responsible for return shipping. Shipping costs are non-refundable.
Returns are processed in store credit TFC Dollars ONLY, no refunds.

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a store credit of the amount of the item at the time of purchase minus shipping charges. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year! All denied returns will be donated to charity if not claimed within 30 days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.

 

3. SALE ITEMS

Sale items are all FINAL SALE & cannot be returned or exchanged.

 

4. HOW DO I EXCHANGE MY ORDER?

We only exchange items if they are defective or damaged. Otherwise we are more then happy to accept a return (please see "Return" FAQ for instructions) and you can place an order for the new item you would like on our website.
If your item qualifies for an exchange please email us at contact@thefashioncocktail.com.

 

5. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged item you must notify us within 3 days of receipt at contact@thefashioncocktail.com for a replacement item or a store credit to be issued. It is the customers responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.
Accidents happen! If you have received an incorrect item in your order please contact us at contact@thefashioncocktail.com so we can get a replacement package out to you as soon as possible!

 

-ORDERS CHANGES/CANCELLATIONS

 

1. HOW DO I EDIT OR CHANGE MY ORDER?

Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you loved are in your cart, the address your order is being shipped to is spot on, and the payment method you are using is good to go!

 

2.HOW DO I CANCEL MY ORDERS?

In order to get your beautiful new pieces out to you as soon as possible we can not accept cancellations more then 1 hour after your purchase. If you are within this time frame please email us at contact@thefashioncocktail.com. Otherwise we are more then happy to accept a return once you have received your products. Please visit the "How Do I Return My Order" tab for more details.
Please note that original shipping fees are non-refundable & return shipping is the responsibility of the customer.

 

3. DISCOUNT CODES AND PRICE ADJUSTMENTS

Who doesn't love a Sale! Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.

 

4. SALE ITEMS

Sale items are all FINAL SALE & cannot be returned or exchanged.

 

-PAYMENTS

1.WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and PayPal.

 

2. WHEN AM I CHARGED FOR MY ORDER?

To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

 

3. SALES TAX


Local sales tax in charged ONLY in our beautiful Mile High home state of Colorado.

 

4. WHAT CURRENCY ARE YOUR PRODUCTS STATED IN?


All products are listed in U.S. dollars.

 

-CONTACT INFORMATION - FOR QUESTIONS NOT ANSWERED ABOVE

HOW DO I CONTACT THE F WITH QUESTIONS NOT ADDRESSED ABOVE?

If you have any questions or feedback we would love to hear from you! Please contact us at contact@thefashioncocktail.com!